There are 2 types of “unlock”: (i) “Unlock (Temporary)” and (ii) “Unlock (Permanent)”. “Unlock (Temporary)” is to temporarily disable RegistryLock in order to allow the appointed registrar to make authorised changes on the domain name. The “Unlock (Permanent)” is to permanently disable RegistryLock on your domain name (i.e. revert the domain name to its original RegistryLock disabled status).
To unlock the domain name, the administrative contact of the domain name shall:
(a) Login to “VerifiedID@SG & RegistryLock” portal (https://registrylock.sgnic.sg) via Singpass as Individual/Business user* or SGNICID; (sample screenshot)
(b) Click on “Locked Domains” (sample screenshot
(c) Click on “Unlock” button where he/she will be presented with the choices of ‘Unlock (Temporary)’ and ‘Unlock (Permanent)’ (sample screenshot
For “Unlock (Temporary)”, the administrative contact may choose the “Unlock period” (e.g. for 15 minutes). The selection would be used to determine the “Auto-Relock Time”. When the “Auto-Relock Time” is reached, the domain name will be relocked (RegistryLock enabled).
* From 11 April 2021, the login process for Corppass has been changed to verify the user’s identity via Singpass first before accessing and transacting with government digital services. While Singpass is used for logins, Corppass will continue to be the one-stop authorisation system for entities to authorise or remove their employees’ access to government digital services on their behalf.