A party who disputes a “.sg” domain name registration has to lodge a complaint with the SDRP Secretariat. The Secretariat is managed by the Singapore Mediation Centre (SMC). The Secretariat will appoint an administrative panel for the dispute to be resolved through an administrative proceeding. If the parties agree to resolve the dispute by mediation, the administrative panel will facilitate discussions between the parties to help them resolve the dispute amicably. If either party does not agree to mediation, or if the parties are unable to resolve the dispute amicably through mediation, the administrative panel will decide the dispute.
The decision of the administrative panel will be implemented by SGNIC, unless a party is dissatisfied with the panel’s decision and applies to the court for the dispute to be decided by the court.
More information on the SDRP can be found here.